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total synergy support


Not using Synergy Cloud Services - Who can access the helpdesk area is defined in the 'Account Security' section within Synergy Cloud Services. i.e. Contact Total Synergy.

An email is sent to you to notify when the Total Synergy Support Team has updated the helpdesk call. (Optional) Update the 'account code' to map to the required expense account in your accounting system. Type the new name for the expense type. This is available to Synergy Enterprise clients who have signed up for the Synergy Cloud Services Application.

Inactive - see the items that can no longer be used, and are only shown when still linked to existing records. Value from.

How do I connect to the Windows file server? Contact Support. Open Support by going to the 'Home' Menu and then selecting the 'Support' area. Mark the discipline as inactive to remove it from drop down lists. The total value that will be paid per year into the superannuation or retirement fund. Which users from a company that can access Support will vary based upon if your company has selected to use Synergy Cloud Services Application. couriers, travel, sub contractors). Adding SharePoint document control to your subscription. Publisher Total Synergy.

Tip: Sample expense types are created with a new organization. https://synergy5sandboxhelp.blob.core.windows.net/sharedfiles/Total%20Synergy%20File%20Sync.msi, Scheduling a task for on-premise folder sync, Download the folder sync application from the link -. Overhead adjustment applied if the staff member works from home or from a regional office that is cheaper to run than the head office. If an expense type can be deleted if it has not already been assigned to a staff expense, or a supplier expense bill. Total Synergy Support Options Search the Help Files.

The target utilization on the staff record tracks the amount of time that will be utilized towards billable project tasks. Virus scan. If you can’t find the answer to your question, you can move onto live chat straight away.

This defaults to today's date, click into the field to select another date from the drop down calendar. You can also use the search bar to type in simple questions, for example, “how can I create a project?” or “how do I delete a credit note?”. A login screen for Synergy Cloud Services will be shown. When the overhead cost is reduced the actual cost charge out rate is the then also reduced for that staff member. Enter a name for the expense type that will be displayed in drop down lists. e.g. How will Office 365 authentication affect new users? Product

Try creating different expense types for items like airfares, accommodation, taxi's, couriers, or travel company car. Select what Synergy feature the query relates using the. The actual cost for 4 hours of Jill's work as an architect is (4 x $110) = $440.00, with a default charge-out value on the transaction from the rate of (4 x $140) = $560.00. The staff minimum charge value. If the expense type has been used then it cannot be deleted, and will need to be made inactive to stop future use of the item. To return to seeing all items in the list click the clear button in the search bar.

The list refreshes and only the active items remain in the list. This value defaults from the. This value is worked out as: Step 1: the number of hours per year (1976) x availability (0.80) = 1580.80 hours. Add a note to the helpdesk call when the Total Synergy Support Team have resolved the query.

This is available to Synergy Enterprise clients who have signed up for the Synergy Cloud Services Application. (Optional) Check the values for extras, superannuation %, hours per year, availability %, overhead adjustment, and target utilization. Sign-up for the Synergy Cloud Services Application by contacting the Total Synergy Team. Total Synergy AEC people — get #moretimefordesign with Synergy … A strike-out style is applied to rows that are inactive. Access to Support is available to Total Synergy maintenance customers.

Using these details David's actual cost is calculated as. Try reviewing the following topics: View Topics, http://synergycloudapp.com/help/supportcalls, Click here to go to the Total Synergy helpdesk -. If not, the organisation needs to set the office that it would like to sync. Select if the staff member has an annual package (salary + super + extras) or an annual salary (base salary excluding super) or a pay rate per hour (hourly rate excluding super). Open the Helpdesk by clicking this link: http://synergycloudapp.com/help/supportcalls. A new web browser will open directly to the Helpdesk area of Support .
The target charge value is the minimum level that a staff member should be billed out at per hour, to still meet the companies profitability requirements defined in financial controls. Nominate a percentage value of how much time the staff member is working on project billable tasks. Contact Support.

Use the cost details for reporting on the actual cost of the staff member transactions. https://get.teamviewer.com/totalsynergy and provide you with a code to enter.

The actual cost is then calculated using the total number of hours worked in a year and the total … Do system administrators need to do anything when Office 365 authentication is activated? How do I login using Office 365? Update the overhead adjustment value to 80% and the actual overhead cost for the employee is discounted by 20%.

Last updated 29 May 2020 6:57PM.

Add a new note on the helpdesk call. Follow. Support and events. To use the Total Synergy helpdesk you need to login to Synergy Cloud Services and navigate to Support.

This change updates all existing expense transactions to use the new name.

When a large number of items exist use the search or filter options to limit the number of rows shown in the list. Do system administrators need to do anything when Office 365 authentication is activated? Change the name or account code linked to an expense type. Press the F1 key to open the Help Files when you are logged into Synergy.

Type the date that the cost will take effect from. This is the value the staff member is paid per hour. Group together similar types of expenses on reports, and for mapping data where expenses will be transferred into your accounting system.

‘Get help’ at the click of a button.

Step 3: adjusted cost ($50.61) x overhead rate for the organization (2) = $101.22 actual cost per hour.

The minimum charge-out value for this staff member based on the target charge is $550. This value is worked out as: Step 1: the number of hours per year (1976) x availability (0.80) = 1580.80 hours.

The charge-out rate for an architect is $140 per hour. We’d love to hear from you — complete the form below and one of our team members will get back to you shortly.

Not using Synergy Cloud Services - Who can access the helpdesk area is defined in the 'Account Security' section within Synergy Cloud Services. Type a 'name' to describe the expense type in drop down lists. Click the image above to view a new helpdesk call. A categorized, easy-to-understand-and-navigate hub of all the information related to Synergy. Use the 'Search' box to look up a keyword in the help files, or look up a topic in the table of contents. Phone support .

Step 2: the salary package ($80,000) / 1580.80 hours = $50.61 adjusted cost per hour. Or clickyour name/Gravatar image in the top right of the toolbar, and select 'Support' to open the helpdesk.

Total Synergy Computer Software North Sydney, NSW 1,583 followers Get more time for design with Synergy — business and project management software for built environment designers. Accesstoken: On Synergy app, go to Edit Profile -> Api Key and copy your Personal (3 year) API Key. Type the cost for the staff member per hour into the 'set cost' field. Click the image above to view a sample of the updated helpdesk call email.
A confirmation email is sent to your email account with a summary of the new helpdesk call. Enter a short description into the 'Solution' box shown and then and press save. Tip: Unable to delete a discipline? Sample expense types are created with a new organization. The organization has a target profit setup in financial controls of 25%.

The target profit required for the organization is applied to the cost of the staff member. This is also known as a pension fund, 401K, and Kiwi Saver.

Tip: The Total Synergy Support Team will be automatically advised that you added extra details to the helpdesk call. Using Synergy Cloud Services Application - Synergy users with the access level of Project Manager or higher will have access to Support. As a result, there are lots of things you need to learn about. The overhead defaults to 100%.

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** Use \\ instead of \ for all of the path. The email has a link you can use to return directly to the call and add extra details at a later time (if required). (Optional) Type an 'account code' to map to an expense account in your accounting system. Step 3: adjusted cost ($50.61) x overhead rate for the organization (2) = $101.22 actual cost per hour. This value is worked out as: Step 1: the number of hours per year (1976) x availability (0.80) = 1580.80 hours. Each staff expense or bill (supplier expense) has an expense type assigned. Products supported Outlook on the Web Outlook 2013+ Outlook 2016+ Outlook 2016 for Mac. Target charge value = Actual cost ($110) x target profit (25% - 1.25) = $137.50, Cost = annual package / (availability x hours). Search by clicking the search button  and typing the keyword into the search box. Select option 4 and leave a message at the prompt with your name, company, contact number and a brief description of the issue. Used to group together similar types of staff or supplier expenses (i.e. See the available filters by clicking the word 'active'.

If you have updated the staff record by mistake, then use the 'undo last change' option to remove the top row shown in the history panel. The architect Jill Lockhart is paid $110 per hour. When the Support Team add further details to the helpdesk call you will receive another email notification.

Multi office and FileSync/Windows File Server.

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